Contact Us

Our financial professionals are on hand to answer your questions and ensure you have the best banking experience possible. Call, click or visit us today!

Call

Customer Care Center
Monday-Friday 8:00 am-7:00 pm Eastern Time
Saturday 9:00 am-1:00 pm Eastern Time
Phone: (Toll Free) 855.999.BANK (2265)
Fax: 313.336.0138
Holiday Hours

Loan Servicing
Monday-Friday 8:00 am-5:00 pm Eastern Time
Home Loans Service: 844.703.6877
Consumer/ Auto Loans Service: 855.222.8155
Fax: 313.447.1013
Holiday Hours

24-Hour Bank-by-Phone System

Access your bank accounts 24/7 through an automated phone system.
Phone: (Toll Free) 855.WITH.AAA (948.4222)

Lost or Stolen Debit Card

Monday-Friday 8:00 am-7:00 pm Eastern Time
Saturday 9:00 am-1:00 pm Eastern Time
Phone: (Toll Free) 855.999.BANK (2265)
After Hours: (Toll Free) 800.472.3272
Outside the U.S.: (Toll Free) 00.1.614.564.5101

Click

Email Customer Service
For your safety, do not include personal and account information such as account numbers, passwords, PINs or social security numbers when using unsecured email correspondence.
AAAbanking@acg.aaa.com

Secure Contact

Send important documents and personal account information safely through our secure correspondence email server.
Send Secure Email Now

Mail

To expedite delivery and processing of deposits or loan payments by mail, please use the following:

For Deposits, mail to:
Auto Club Trust, FSB
Attn: Deposit Operations
PO BOX 6094
Dearborn, MI 48121-9801

For Overnight Delivery of Deposits, send to:
Auto Club Trust, FSB
Attn: AOB Bank Branch
1 Auto Club Drive
Dearborn, MI 48126

For Consumer and Auto Loan Payments, mail to:
Auto Club Trust, FSB
Attn: Consumer Loan Servicing
PO Box 6135
Dearborn, MI 48121-9802

For Mortgage and Home Equity Loan Payments, mail to:
Auto Club Trust, FSB
Attn: Home Loan Servicing
P.O. Box 6274
Dearborn, MI 48121-9804

For Overnight Delivery of Loan Payments, send to:
Auto Club Trust, FSB
Attn: Consumer Loan Servicing
1 Auto Club Drive
Dearborn, MI 48126