Tips for Finding a Reliable Auto Repair Facility

To ensure motorists receive quality auto repair services, AAA recommends motorists utilize the following checklist to best determine which auto repair facility is best for them:

• Determine what type of repair facility is needed. Most vehicles can be repaired and maintained by a full-service repair facility, but if there's a major problem with a specific vehicle system motorists should select a shop that specializes in that area. However, vehicles that are still under warranty are typically required to have repairs made at the dealership.



• Select a repair facility you trust. Friends, relatives, and co-workers are a good source of recommendations. Also, consumers can look for one of the more than 8,000 AAA Approved Auto Repair facilities in the U.S. and Canada. To locate a AAA-approved facility, visit www.AAA.com/Repair.



• Describe the problem. Don’t tell the technician what needs to be repaired or replaced unless it's obvious. Instead, describe the problem and symptoms, and let the technician determine the appropriate solution.



• Read the repair order. Be wary of blanket statements such as "check and correct transmission noise" or "fix engine." They could result in an unexpected and costly major repair. And, never sign a blank repair order.



• Insist on a phone call if repair costs exceed the estimate. Never tell a repair facility to "just fix it" or "do what's necessary" unless the problem is covered under a warranty as this can lead to unnecessary costs and/or repairs.



• Get a written estimate. Verbal estimates can be disputed or forgotten. Always ask for a written estimate prior to approving work on your vehicle. While getting the exact repair costs can be difficult, a written estimate can allow up to a 10 percent overrun. However, motorists should make sure all costs are written on the repair order and state a phone call is necessary if costs will exceed the 10 percent allowance.



• Carefully consider add-on repairs. If the repair facility calls to say a different part of the vehicle also needs work, it may be best to defer those repairs until a later visit unless the shop can provide clear justification for making them immediately. Don't hesitate to get a second opinion if the extra work does not appear warranted.



• Get a detailed copy of the repair order. Make sure the receipt specifies the costs of labor and each part. Ask for the facility's warranty in writing if it's not printed on the bill. AAA Approved Auto Repair facilities offer a minimum 12-month/12,000-mile warranty.